We currently accept all major credit cards and Paypal.
Orders paid by credit card will be shipped once payment clears, which can take an additional 2-5 days on top of shipping time.
Orders paid by Paypal will be shipped within the week as payment clears immediately.
ORDERS
All orders are prepared and shipped weekly on Tuesdays (assuming payment has cleared).
As orders are processed and shipped you will receive an email confirmation with tracking.
US SHIPPING
Please allow 3-10 days for orders to be processed and shipped.
All US orders are sent via USPS either First Class Mail Parcel Service 2-5 days or Parcel Select Ground Service 2-9 days depending on weight.
All Pre-Sale orders will be shipped as per details on each specific launch.
Please make sure to double check your shipping address before checkout, and when you receive your order confirmation as we are NOT responsible for packages that are lost, missing, or delivered to incorrect addresses.
Please make sure that the shipping address on your order is the same as your PayPal account.
Once your package ships you will receive a shipment confirmation email with tracking info.
Please wait 24-48 hours for tracking information to update in the USPS system.
INTERNATIONAL SHIPPING
International orders are shipped via USPS First Class Package International Service.
Allow at least 10-20 days for delivery on International orders.
Please make sure to double check your shipping address before checkout, and when you receive your order confirmation. We are NOT responsible for packages that are lost, missing, or delivered to incorrect addresses.
Please make sure that the shipping address on your order is the same as your PayPal account.
Once your package ships you will receive a shipment confirmation email with tracking info.
Please wait 24-48 hours for tracking information to update in the USPS system.
Contact us if you do not see your country listed during checkout.
EXCHANGES
Unfortunately we are not able to do exchanges at this time. Our pieces are limited edition and sell out quickly.
All Harness Masks are final sale as they are a sanitary item - please make sure to reference the size chart before ordering.
That said, if you have an issue with your order, please email hello@hestaverse.com to find a solution.
RETURNS
We hope you are over the moon with your order— but if you are unhappy with your item and want a refund, we will accept a return within 1 week of the item being delivered. The item must be in perfect unworn condition with all tags attached and original packaging. If the item appears to be worn, has dirt, smell, make up etc, we will not be able to offer you a refund and will return the item at your expense. Please include your shipping slip with the return.
All Harness Masks are final sale as they are a sanitary item - please make sure to reference the size chart before ordering.
Contact hello@hestaverse.com regarding returns, as we will NOT accept any returns without an email confirmation.
We do not cover return shipping or refund shipping costs.
Do not ship your return item via FEDEX or UPS (they won't ship to a USPS PO box).
Returns must be postmarked within a 7 day window of delivery receipt based on your USPS tracking information.
Please allow us 1 week to process your return and you will receive a notification once your refund or store credit has been issued.
Once you return any item from your order, the whole order is considered final sale and no further returns can be made on remaining items (if there are any).
Returns are only applicable to non altered items. If you have added hemming or other custom services, we can work with you to find a solution— but we cannot accept a full return.